Need help?
Frequently Asked Questions
FAQ
You can reach our customer support team by visiting the Contact Page or by sending an email
to our support team at info@oakloomhome.com
We currently ship exclusively within the United Kingdom.
We do not charge shipping costs. Shipping is therefore always FREE within the United Kingdom.
Below are the estimated delivery times for all packages:
● Order cutoff time: 6:00 PM (ET) Eastern Time. Orders placed after this time will be
processed the next business day, which may add an extra day to the delivery estimate.
● Processing time: 1 to 2 business days (Monday to Friday). Once your order is
processed, it will be shipped by one of our trusted carriers.
● Transit time: 3 to 10 business days (Monday to Friday).
● Estimated delivery time: 4 to 12 business days.
For more details, please read our Shipping Policy here.
Your security is our highest priority. All transactions on our website are encrypted using
advanced SSL technology to ensure your privacy and security. We continuously monitor and
update our website to meet the latest security standards and comply with regulatory
requirements.
We accept a variety of payment methods to make your shopping experience seamless. This
includes credit cards such as Visa, Maestro, and MasterCard. We also support payments
through Apple Pay, Google Pay, and Shop Pay.
All prices on our website are displayed in British Pounds(BP) and include applicable taxes.
You can read our Payment Policy here.
For more insight, you may also want to read Oak & Loom Home’s Terms of Service here or Privacy
Policy here.
You can also read our Payment Policy here.
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can
sometimes happen that an order is delayed during the delivery process.
You can check the status of your order via the following link: Track My Order
If your order has not arrived shortly after the expected delivery time, please contact us via our
Contact Us page.
A refund request can be submitted within 30 days after the purchased item has been delivered
to you.
You can read our Return & Refund Policy here
MADE FOR COSY LIVING
Comfort Begins at Home
At Oakloom Home, we create thoughtfully curated pieces designed to bring warmth, softness, and timeless comfort into your everyday space. Inspired by calm interiors and cosy living, our collections are made to help every corner of your home feel inviting, relaxed, and effortlessly lived in.